Frequently Asked Questions
Everything you need to know about O'Neill gear, shipping, and returns.
How do I determine the correct size for a wetsuit?
To find your perfect fit, refer to our comprehensive Size Chart which uses height, weight, chest, and waist measurements. A wetsuit should feel like a second skin—tight but not restrictive of your breathing or movement.
What is the standard shipping time for orders?
Standard ground shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your surf or snow gear sooner.
What is your return policy for performance gear?
We offer a 30-day return policy on all items purchased through our online store. Products must be in original, unworn condition with tags attached. Please note that for hygiene reasons, swimwear must have the protective liner intact.
Do O'Neill products come with a warranty?
Yes, we stand by our craftsmanship. Wetsuits are covered by a 1-year limited warranty on stitching and materials, while UV sun protection products and apparel carry a 90-day warranty against manufacturing defects.
How should I care for my wetsuit to make it last longer?
Always rinse your wetsuit with fresh water after every use, especially after exposure to salt water. Hang it to dry on a wide-shoulder hanger in the shade, as direct sunlight can damage the neoprene and reduce flexibility.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Klarna for interest-free installments.